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FAQ (Frequently Asked Questions):
1. How do I know how
many minutes have I spent?
Each cell phone has minute life function that shows the
total of incoming and outgoing calls and it can not be deleted or reset.
You have total control of your own minutes.
2. How much do I have
to pay?
Once the phone is delivered to you, you can see the initial
minute counter, when returned; simply deduct the total minutes less the
initial minutes to find out your usage. Take a look to the counter:
amount
of rounded minutes spent X cost per minute = amount to be
paid.
(please remember to add the URR (Unit Rental Rate) to your payment,
information available here)
3. What happens if I
lose/damage the cell phone?
That is the reason you have an initial deposit, to cover
any damage/lose.
4. How can I pay?
Cash, all major credit cards (MasterCard, VISA, American Express, JCB), bank deposit.
5. Do you have
discounts?
Yes, if paying with cash there is a global discount.
6. If paid with credit
card… How does it appear under my statement?
A record of your credit card will show the name:
INTERHAND SERV. PROF.
7. Can I use my own
cell phone?
Costa Rica has a very monopoly with the telecommunications topic, only
homologated devices can be used, the purchase invoice is required for the
activation and only a local citizen or resident with a valid ID can do
that. The first invoice will be available around 2 months after the
initial connection. Besides that, there is a link between the device
Serial Number + the number or SIM, that is why it is a kind of difficult
to use your own phone even if it uses a chip (SIM) because local SIMS are
registered with the cell phone serial number.
8. Do I receive other
services?
Yes, for your convenience, the phone has caller ID, voice mail, call
waiting.
9. Coverage?
Please visit our web site http://www.interhand.net/cellphone, there
is link to a map where you see the ICE coverage. Coverage is provided by
ICE, the government entity. At the Central Valley it is 90%, on other
cities please call your destination hotel or place and ask for signal; if
there is no signal just move a little bit and you can use the roaming
available at the same price.
10. If I loose the
phone what do I do?
First of call, CALL INMEDIATLY 8-398-8445 or ask somebody to send a TEXT
MESSAGE to that cell phone so we can report it as LOST or STOLEN. You
are responsible for all calls made before you report it. We can provide
another phone the next day if you are not too far with the same number or
another phone with an alternate number if that is not a problem for you. |
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